GBTA in partnership with American Express published their 2015 Business Traveler Sentiment Index Global Report in July. Here’s a summary pulled from the report as well as a few key research highlights.
“From Wi-Fi to mobile apps, technology is changing how business travelers worldwide get work done, get around and stay productive when they’re on the road, according to the first-ever GBTA Business Traveler Sentiment Index™ Global Report in partnership with American Express.
Global business travelers have grown to rely on Wi-Fi and expect it wherever they go, including hotels and airplanes, according to the Index, which measures global business travelers’ attitudes and forecasts business travel trends.
Worldwide, more business travelers are beginning to use mobile devices, social media, cashless wallets, and sharing economy apps, such as on-demand ride services, while they’re on the road to stay productive, get around, research travel vendors and meet up with business friends and colleagues.
Millennials are some of the most eager adopters of technology for business travel. According to the Index, 69% of global business travelers ages 18 to 34 “agree” or “strongly agree” that it’s important to be able to access their itinerary or expenses on a mobile app. About half (53%) agree that when they travel for work, social media and internal company networks improved their ability to find reviews of travel suppliers. In the next 12 months, 39% of Millennial-age global business travelers expect to use an on-demand car service such as Uber or Lyft, compared with 24% of global business travelers overall.
Business travelers remain concerned about the health of the global economy, but are more optimistic about the health of their own companies and industries. Overall, 55% of global business travelers had neutral feelings about the world economy, compared with 34% who “agreed” or “strongly agreed” the economy is excellent and 11% who “disagreed” or “strongly disagreed” with the statement.
However, economic concerns don’t appear to be cutting into business travelers’ time on the road. Over the next three months, 70% plan to take the about same number of domestic trips and 67% plan to take about the same number of international trips. Overall, 71% of global business travelers said they were “satisfied” or “very satisfied” with their overall business travel in the past three months, according to the Index.”
“Key Research Highlights:
- Wi-Fi tops the list of technologies that business travelers say are vital to helping them be effective and productive on the road.
- Millennial business travelers are among early adopters of mobile apps, social media and sharing economy services when traveling for work and expect to rely on them even more in coming months.
- Business travelers everywhere are concerned about the health of the global economy, but are optimistic about their own companies and industries.”